Welcome to Kowalski Crystal’s Shipping Policy. This policy outlines the terms and conditions regarding the shipment of products purchased through our website located at www.kowalskicrystals.com.
Processing Time
Orders are typically processed within 1-2 business days after payment confirmation. During peak seasons or sales promotions, processing times may be slightly longer. We strive to ship your order as quickly as possible while maintaining the highest standards of quality.
Shipping Rates and Methods
We offer various shipping options to accommodate your needs. Shipping rates and delivery times may vary depending on your location, the weight of the package, and the selected shipping method. Upon checkout, you will be provided with available shipping options and corresponding rates.
Domestic Shipping (United States)
For domestic orders within the United States, we offer standard and expedited shipping options. Standard shipping typically takes 3-7 business days for delivery, while expedited shipping may take 1-3 business days. Please note that delivery times are estimates and may vary based on carrier schedules and unforeseen circumstances.
International Shipping
For international orders, we offer standard and express shipping options. Delivery times for international shipments may vary depending on the destination country’s customs clearance process. Customers are responsible for any customs duties, taxes, or import fees imposed by their respective countries.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking number to monitor the status of your shipment and estimated delivery date. If you encounter any issues with tracking your order, please contact our customer support team for assistance.
Shipping Address
Please ensure that your shipping address is accurate and complete before finalizing your order. We are not responsible for any delays or delivery failures caused by incorrect or incomplete address information provided by the customer. In the event of an address correction or redirection request after the order has been shipped, additional fees may apply.
Shipping Delays
While we make every effort to ensure timely delivery of your orders, unforeseen circumstances such as extreme weather conditions, natural disasters, or carrier delays may occasionally impact shipping schedules. We appreciate your patience and understanding during such situations, and we will do our best to keep you informed of any delays affecting your shipment.
Shipping Restrictions
Some products may be subject to shipping restrictions based on their size, weight, or contents. Certain items may also be prohibited from international shipment due to customs regulations. We reserve the right to refuse or cancel orders that violate shipping restrictions or are deemed undeliverable by our carriers.
Contact Us
If you have any questions or concerns regarding our Shipping Policy, please feel free to contact our customer support team for assistance. We are here to help ensure a smooth and satisfactory shopping experience for all our customers.