Thank you for shopping at Kowalski Crystal. We value your satisfaction and want to ensure you have a positive experience with our products. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate a return, please contact our customer service team at [contact email/phone number]. Please provide your order number and details about the product you would like to return. We will respond promptly with instructions on how to proceed with the return.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Exchanges
If you wish to exchange an item for a different one, please contact our customer service team at [contact email/phone number]. We will guide you through the exchange process and provide instructions on how to return the original item.
Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact us immediately upon receipt of the product. We will work with you to resolve the issue promptly, whether through a refund, replacement, or repair.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions about our Refund Policy or need assistance with a return, please contact our customer service team at [contact email/phone number]. We are here to assist you and ensure your satisfaction with every purchase.